Refunds and Cancellations
Rebooking will only be permitted if:
It takes place more than 48 hours in advance from your appointment time, subject to availability.
In the unlikely event of technical issues that may prevent The Arena Games from operating.
Rebooking will not be permitted in the following cases:
Customers fail to show up 20 minutes before their appointment time.
Customers do not meet the safety requirements set out in our Terms and Conditions
Refunds will only be issued at the discretion of The Arena Games on a case by case basis.
Late Arrival
LATE ARRIVAL POLICY
Sessions are booked back-to-back so you must arrive on time. We request that you arrive 20 minutes early to get a head start on the check-in, safety briefing, and suit-up process.
Split Team – When you haven’t booked the whole session and are playing with others
If you are part of a split team, we will start the safety briefing on time for all those in attendance. Due to strict time constraints, if the Game Master has started the suit-up process by the time you arrive for your session, we cannot allow you to join.
Whole Team – When all players in the session are your friends
If one of the members of your group is late:
You can start the game without them but if they do not arrive before you start the game, they cannot join.
If you arrive late you will not receive a credit or refund
Safety
Come play, have fun and be safe!
In agreeing to participate in The Arena Games you agree to comply with the laws, regulations, religion and culture of the Country in which you play. You must not engage in rough play, no pushing, no shoving, no fighting and no coarse language is accepted. In addition players under the influence of prohibited substances or alcohol will not be allowed to play.
Players must be 12 years and over to play our Zero Latency games. HTC VIVE games do have a lower age limit, please check our game pages for more details.
You must be aware that The Arena Games has a range of games. They are not real. Games may contain graphic content such as simulated shooting of creatures, robots, zombies, aliens, buildings and other items. One of the “Controllers” you use, looks similar to a real weapon. It is not real. If you feel playing this game may offend you, please speak with our staff prior to participating.
You will need to be able to walk around, unassisted for up to an hour with full use of both hands carrying a light weight pack (up to 10kgs)
For the safety of our guests, anyone with the following impairment/medical conditions will not be able to play:
Epilepsy and similar seizure disorders
Severe vision impairment
Deaf or severe hearing loss – Please check with our staff if you use a hearing aid
Broken leg, arm, or any other significant limb issue
Wheelchair users.
Our experiences are not recommended for anyone with the following impairment/medical conditions:
Heart conditions
Pregnant women after 7 months
People with vision in one eye are able to play.
Unattended Children
Children are not to be left unattended in the waiting area as The Arena Games staff members are not responsible for the safety or care of children.
If there is no one to supervise your child you will be unable to enter the game. You will not receive a credit or refund.
